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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 262-784-2311 or email us with your question

Top ten most popular FAQs

Which phone system platform is right for me?

Unlike other providers Datacomm Plus understands that while phone systems have the same core features there are obvious differences between platforms. For that reason Datacomm Plus has a variety of phone system platforms and will never force you into one platform if it does not meet your needs. Ask your current provider for the options they provide and see what they say…

What exactly are Managed IT Services?

Datacomm Plus Managed IT Services means we take care of as much of your Internet, networking, wifi/wireless, laptops, desktops, servers, phone system and all other related technology solutions that you are not interested in maintaining. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Datacomm Plus is your one stop provider for providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

How do I achieve the fastest support response possible?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

For a faster response and resolution we encourage customers to email with screenshots, specific error messages and  any other details to help provide detailed information for our support team to review.

If you call in a support related issue and a ticket is not already opened our support team will request you send an with the detailed information from above to get the process started.

We have a new employee that needs to be setup. What now?

Please email with the persons FULL NAME, start date and what specifically needs to be setup. Proper responses are usually:

  • Phone System Extension
  • Workstation/Laptop
  • Email Address
  • Network Login/Active Directory
  • 2FA Account

Our engineers will review your request and process.

What else does Datacomm Plus offer?

Datacomm Plus is brand of CyberLynk Network that offers almost every Internet and IT Consulting service that you would need to operate your business. Datacomm Plus is your one stop provider for your technology needs.

Email for additional information.

Does Datacomm offer remote support?

The majority of Datacomm’s support is completed remotely. There are times where a Datacomm technician or engineer will need to visit your location depending on the level and type of service.

What types of phone systems do you support?

Datacomm supports a variety of phone system platforms unlike most providers where they force into the only solution they offer. Datacomm’s approach is very different. Our sales reps listen to your needs and then fit you into the phone system that makes the most sense for your business needs. Should your needs ever grow the phone system platform can be easily switched out with no large expense or downtime.

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