banking and financial


How Banks and Financial Agencies Can Benefit from VoIP

Companies operating under the banking and financial services umbrella have long been open to digitalization and improving how they interact with their customers. Many have found that leveraging the cloud allows them to nurture connectivity while fostering the development of better services like digital wallets and seamless fund transfers.

Unfortunately, using a traditional phone system can’t provide the features these firms need to succeed today. Both the banking industry and financial industry require communication solutions that aren’t only rich with features but are also secure while being flexible enough for use in various work environments.

This is where a hosted phone system such as VoIP comes in.

What is a Hosted VoIP?

Voice over internet protocol, simply called VoIP, is a technology that lets users make and receive phone communications using an existing internet connection. Rather than use a standard phone line, a VoIP-hosted phone system lets you call and communicate with others wherever you are from a cloud communication suite.

Such a system combines the features of business phones with that of texting and video conferencing. A fully managed phone system such as this provides both the financial and banking sectors with greater accessibility, flexibility, and scalability.

DataComm Plus provides IT consulting and managed networking solutions for small business owners. If you’re interested in leveraging a fully managed phone system in your office, get in touch with us today.

Benefits to bank on

Why VoIP for Financial and Banking Services?

Thanks to the ability to perform many banking and financial actions online, users today have more ways to perform these activities wherever and whenever they want. The problem here is that cybercriminals are also changing with the times.

Security is one of the main issues in the banking and financial industries. These problems have resulted in firms in both industries focusing on the following key areas:

  • Business Agility

    Business growth and seasonal flexibility are easily scaled as our banking IT services adapt to the client’s needs allowing them to easily add and remove users without a headache.

  • Security and compliance

    Our clients are able to control business sensitive data and adhere to compliance mandates securely and efficiently while enabling staff to access the data when and how they need it.

  • Office mobility

    We help clients create secure applications and remote user experiences in a reliable and secure network for a mobile workforce that can extend to multiple bank branches and offsite contractors.

  • Application development

    By partnering with us. From the beginning, our managed IT support works within a set budget so our clients get exactly what their business needs without end of month surprises.

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VoIP Features That Can Benefit Banks and Financial Institutions

Given that prompt communication is crucial in the banking and financial industries, having a system that enables such activities is necessary. A VoIP business phone offers banks and financial agencies the following must-have features:

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    Unified communication

    A VoIP-hosted phone system allows employees to leverage various modes of communication and switch between them according to their needs. People can use chat, email, SMS, audio call, and video conferencing to collaborate effectively with colleagues and customers.

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    Advanced call capabilities

    Modern VoIP business phone systems offer features such as call hold, view caller ID, virtual numbers, contact lists, and integrated voice responses as a standard. All of these capabilities are designed to improve operational efficiency in financial establishments, as it enables employees to accomplish their communication needs all in a single interface.

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    Secure communication

    Data security is one of the most critical aspects that banking and financial service providers should consider. Traditional company phones lack the military-grade security protocols and features that hosted VoIP phone systems.

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    With countless calls received on a daily basis, banks and financial agencies need to incorporate an automated receptionist to accept such communications as they come in. Having an auto-attendant via VoIP phone system allows for call routing that directs callers to the right person or department.

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    Mobile communication

    Choosing a fully managed VoIP phone system means that you can make and receive calls wherever you are and whenever you need using a smartphone app.

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    Data analytics

    Many VoIP service providers have systems that can keep track of client communications data. For banks and financial firms, this feature means that they can improve how they serve their customers by building a more effective strategy based on the metrics their phone system provides.


The Datacomm Difference

Both the banking industry and financial industry stand to benefit from leveraging fully managed phone systems in their institutions. The ability to communicate with their customers in real-time while making communications seamless can make a huge difference in improving their experiences.

With conventional phone systems slowly being phased out, it’s only reasonable to start investing in a telephony service that can keep up with today’s standards. VoIP is seen as the successor to the traditional phone channels that can work in tandem with the need to rapidly digitize financial services.

If you’re interested in setting up your own VoIP phone system, DataComm Plus can help. We provide IT consulting and managed networking solutions for business today.

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