banking and financial
overview
How Banks and Financial Agencies Can Benefit from VoIP
Companies operating under the banking and financial services umbrella have long been open to digitalization and improving how they interact with their customers. Many have found that leveraging the cloud allows them to nurture connectivity while fostering the development of better services like digital wallets and seamless fund transfers.
Unfortunately, using a traditional phone system can’t provide the features these firms need to succeed today. Both the banking industry and financial industry require communication solutions that aren’t only rich with features but are also secure while being flexible enough for use in various work environments.
This is where a hosted phone system such as VoIP comes in.
What is a Hosted VoIP?
Voice over internet protocol, simply called VoIP, is a technology that lets users make and receive phone communications using an existing internet connection. Rather than use a standard phone line, a VoIP-hosted phone system lets you call and communicate with others wherever you are from a cloud communication suite.
Such a system combines the features of business phones with that of texting and video conferencing. A fully managed phone system such as this provides both the financial and banking sectors with greater accessibility, flexibility, and scalability.
DataComm Plus provides IT consulting and managed networking solutions for small business owners. If you’re interested in leveraging a fully managed phone system in your office, get in touch with us today.
Benefits to bank on
Why VoIP for Financial and Banking Services?
Thanks to the ability to perform many banking and financial actions online, users today have more ways to perform these activities wherever and whenever they want. The problem here is that cybercriminals are also changing with the times.
Security is one of the main issues in the banking and financial industries. These problems have resulted in firms in both industries focusing on the following key areas:
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Features
VoIP Features That Can Benefit Banks and Financial Institutions
Given that prompt communication is crucial in the banking and financial industries, having a system that enables such activities is necessary. A VoIP business phone offers banks and financial agencies the following must-have features:
Unified communication
A VoIP-hosted phone system allows employees to leverage various modes of communication and switch between them according to their needs. People can use chat, email, SMS, audio call, and video conferencing to collaborate effectively with colleagues and customers.
Advanced call capabilities
Modern VoIP business phone systems offer features such as call hold, view caller ID, virtual numbers, contact lists, and integrated voice responses as a standard. All of these capabilities are designed to improve operational efficiency in financial establishments, as it enables employees to accomplish their communication needs all in a single interface.
Secure communication
Data security is one of the most critical aspects that banking and financial service providers should consider. Traditional company phones lack the military-grade security protocols and features that hosted VoIP phone systems.
Auto-attendants
With countless calls received on a daily basis, banks and financial agencies need to incorporate an automated receptionist to accept such communications as they come in. Having an auto-attendant via VoIP phone system allows for call routing that directs callers to the right person or department.
Mobile communication
Choosing a fully managed VoIP phone system means that you can make and receive calls wherever you are and whenever you need using a smartphone app.
Data analytics
Many VoIP service providers have systems that can keep track of client communications data. For banks and financial firms, this feature means that they can improve how they serve their customers by building a more effective strategy based on the metrics their phone system provides.
Expertise
The Datacomm Difference
Both the banking industry and financial industry stand to benefit from leveraging fully managed phone systems in their institutions. The ability to communicate with their customers in real-time while making communications seamless can make a huge difference in improving their experiences.
With conventional phone systems slowly being phased out, it’s only reasonable to start investing in a telephony service that can keep up with today’s standards. VoIP is seen as the successor to the traditional phone channels that can work in tandem with the need to rapidly digitize financial services.
If you’re interested in setting up your own VoIP phone system, DataComm Plus can help. We provide IT consulting and managed networking solutions for business today.
Customers stories
The Town of Delavan recently purchased a VoiP phone system from DataComm. We found they were very easy to work with, very patient with us making decision. We are very happy with our system. It has room for growth, and all of the options we wanted and more. The customer service is excellent, after putting in a service request it is done within 24 a few hours of our request. All of the representatives we worked with throughout the process were pleasant and very good at explaining our questions. I would highly recommend DataComm for your new VoiP system. - Dixie C. Bernsteen: WCMC - Town of Delavan Municipal Clerk -
I can’t thank you enough for the superb service today getting our voicemail system replaced. I know you are busy like us but you made it seem like S&K was your only customer. That’s how I try to have my people treat customers. Much appreciated! - Brian Kuhn - CFO of S & K Plumbing -
Having not had a new phone system in the office for more years than we can count, working with DataComm Plus’ staff in getting new phones was great. From the first call we made the DataComm Plus we felt at ease and trusted them to understand what we required in our offices. We had our new phones in within 3 weeks and knew how to use them right away. Installation was fast and efficient. Jessica and Heather were of great help. Our experience has been awesome and we truly appreciate it. Thank you. - Karen Klaus - Klaus Law -
Our Firm has been with DataComm Plus for over twenty (20) years, and we are very happy with the service we have been provided. We have received up-to-date technology news and prompt service. If we contact DataComm Plus with a problem, their service technicians are at our office within an hour of our phone call. DataComm Plus has provided us with excellent service for many years. - Gwyn Tenges - Martinizing Dry Cleaning -
We are thrilled with the knowledgeable and friendly service we received from everyone at DataComm Plus. Heather took what could have been a difficult situation with our phone provider and made it an easy and seamless transition. Her knowledge of how to deal with the change of plans and services were second to none – just the type of help we needed! Being a small, family business we were extremely concerned with cost. Heather listened to our needs and put us in a system that was budget-friendly. We are even saving money each month! We also have various levels on technological know-how amongst our employees. Once again, everyone we dealt with a DataComm Plus to anyone considering any type of phone system. Every so often a company comes along that truly provides you with exceptional service – that company is DataComm Plus! - Amy M. Roulier - Director of Marketing -
